Shipping

DOMESTIC SHIPPING

Brisbane Metro $7 shipping up to 3kg  

*excludes delivery to PO Box addresses *excludes express post

        

 

Dispatching

Suve dispatches its orders from Brisbane, Australia.  We aim to process and dispatch within 24 hours (Mon-Fri) of receiving payment.

Postage Charges

Our postage charges are calculated at checkout (before payment) based on the weight of order and postcode.  You do not need to enter your personal details to receive a shipping quote – simply put in your postcode and suburb at the bottom of the checkout page once you have added something to your cart.

Couriers

Fastway, Sendle and Australia Post are our chosen couriers.  Shipping couriers who service your area will appear as shipping options under the secure checkout page.  Fastway and Sendle do not offer express postage or delivery to Australia owned properties.  This includes Post Offices, PO Boxes, locked bags, parcel lockers or parcel collection locations. 

Sendle is Australia's first carbon neutral shipping courier. Read more.https://Carbon-neutral-delivery

Delivery Instruction

If there is a 'Delivery Instruction' of a general nature (eg where to place product), please leave this on our website.  We recommend a shady spot for our cream products, especially in hot weather.

It is helpful if you enter your phone number so we can contact you personally if there is a problem or delay.  It is anticipated that this will be a rare occasion!

Packaging

We try to use environmentally responsible packaging where we can.  Your new product will be protected with upcycled, biodegradable or recyclable packaging.  Our bubble wrap is biodegradable unless we have upcycled from one of our suppliers.

Estimated Delivery Time

                                                                                                                                                                    

 

Destination

         Fastway     

Estimated Delivery Time After Dispatch

 sendle  

Estimated Delivery Time After Dispatch

Brisbane

1 day

Same or next day

Sydney, Melbourne

1-2 days

1-2 days

Adelaide

3 days

1-3 days

Hobart, Launceston

4 days

3-7 days

Canberra

2 days

1-2 days

Perth

7 days

7-10 days

Select regional areas

½ day to 3 days

Same to 3 days
Courier Features Features Features
Insurance Included

Yes 

Read insurance policy

http://support.fastway.com.au

 

Yes

Read insurance policy

https://support.sendle.com

 

Authority to leave Yes Yes-standard
Free Redelivery to home address Yes Yes
Tracking Yes, email Yes, email
Signature on delivery No Yes, only if specified (not avail for 500g)
Delivery to PO BOX No No

 

Australia Post

Destination

Estimated Delivery Time After Dispatch

Brisbane

Up to 2 days

Other Capital Cities

3-6 days

Regional Locations

Up to 6 days

Features Features
Insurance Extra (from $1.50)
Signature Option Extra $2.95
Tracking Yes, email

* Guaranteed next business day within express post network. For more information please visit auspost.com.au/parcels-mail/delivery-areas.html  

Fully trackable - a tracking number will be emailed to you once you have placed your order.  You can enter this on Australia Post website auspost.com.au/parcels-mail/track.html#/track

 

INTERNATIONAL SHIPPING

Australia Post is our preferred courier for international shipping with these select services.

International orders are not subject to sales tax, so all orders (including shipping costs) are less 10% when purchased outside of Australia.

 

Service Estimated Delivery: business days           Signature           Tracking                
 Economy  Air  only up to 2 kg   3-10  Extra Cost No
 International  Standard   6+  Extra Cost Yes -- email
 International  Express   2-4 between major   metro areas

Signed delivery included

 

Fully trackable- SMS & email

 Extra cover is an option for all shipping methods

Customs policies vary widely among countries.  Please note that your country may have import regulations that may prohibit certain goods or ingredients from entering. It is the responsibility of the purchaser to determine if the product can lawfully be imported into the destination country. In addition, orders that are shipped to countries outside Australia may be subject to customs duties, import taxes and fees.  It is advisable to inform yourself of any applicable taxes before you place an order if this is a concern to you.  Please note that these taxes are to be paid by the recipient of the parcel.  Typically, a customer will be notified by customs authorities in their country and the parcel released when taxes have been paid.

How do I get in touch about my order?

Simple - email  deb@suve.com.au or visit the 'contact us' page on our website and we will endeavour to solve any problem ASAP!